Terms and Conditions

Cancellation Policy

Cancelation Timeframe	Refund Amount
48 hours or more prior to departure time	100% refund
Within 24 hours to 48 hours prior to the departure time	50% refund
Within 24 hours of the departure time	No Refund

Passenger Child Policy

Please note that all children under the age of 14 must be supervised by an adult over the age of 18 Please note that the driver is not in a position to be responsible for an unaccompanied child, and our service does not have staff available either on board or at any of the stop locations to supervise unaccompanied children.

Please note the following guidelines when booking a trip:

• A child is classified as those between 3 and 14 years of age.
• If a child (up to 2 years old) will be sitting on a parent’s lap for the duration of the trip, there is no charge.
• There are no child passenger discounts.

Luggage Policy

• There are no size restrictions for suitcases, however passengers are limited to one suitcase each. Additional suitcases can be carried at a cost of $10 per case.
• Oversized items may be carried subject to available space, at a cost of $10 per item.
• Luggage or carry-ons must not contain hazardous materials.
• Please do not pack fragile items in the luggage. Tekapo Taxis is not responsible for any damage sustained by your luggage.
• With enough forward notice we may be able to organise the transport of bicycles. We will provide a quote for this service as we will need to hire either a bike rack, or suitable trailer.

Pets and Service Animals Policy

Please note that you are not allowed to bring your pet into the vehicle. If you travel with a service animal please contact us before you make a booking.

Right to Refuse Carriage Policy

Our staff may at any time refuse to carry you, or remove you from the vehicle if:

• That such action is necessary for your safety, or the safety of our staff or any other person
• That such action is necessary to avoid damage to our vehicles and equipment, or the possessions of any other person
• You are under the influence of alcohol or drugs, or you are smoking, or you are behaving in a manner that is or may become dangerous, unlawful, offensive, abusive, intimidating or annoying to our staff, any passenger, or any other person;
• That such action is necessary to comply with these terms, or any applicable laws, regulations, licenses, consents or approvals;
• You refuse to obey a reasonable request made by our staff;

Complaints

At Tekapo Taxis we aim to provide outstanding customer service during all stages of guest interaction. If any part of our service did not meet your expectations then please contact us via hell@gotekapo.com and a member of our management team will be in touch within 48 hours.